Privacy Policy

1. Introduction

Global Transportation Support LLC ("us," "we," or "our") operates our website and dispatching Service. This Privacy Policy explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information under this policy. Together with our Terms and Conditions, this Privacy Policy forms your agreement with us.

2. Definitions

Service means the website and dispatching platform operated by Global Transportation Support LLC. Personal Data means data about an identifiable living individual. Usage Data is data collected automatically from use of the Service or its infrastructure. Cookies are small files stored on your device. We act as the Data Controller of your data; a Data Processor is any party who processes data on our behalf. The User is the individual using our Service.

3. Information We Collect

Personal Data — while using our Service, we may ask for information that can identify you, including: email address; first and last name; phone number; company name; address, city, state, ZIP/postal code, and country.

Usage Data — we automatically collect information such as your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, device identifiers, and other diagnostic data.

Cookies — we use cookies and similar tracking technologies to operate the Service (session cookies), remember your preferences (preference cookies), and support security (security cookies). You can instruct your browser to refuse cookies, though some parts of the Service may not function properly without them.

4. How We Use Your Data

We use collected data to: provide and maintain the Service; notify you of changes; provide customer and dispatch support; monitor usage and improve the Service; detect and address technical issues; carry out our contractual obligations, including billing; send account notices; and, unless you opt out, share news and offers about services similar to those you've used or inquired about.

5. Retention of Data

We retain Personal Data only as long as necessary for the purposes in this Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless needed for security, functionality, or legal compliance.

6. Transfer of Data

Your information may be transferred to and processed on servers located in the United States (Texas), where data protection laws may differ from your jurisdiction. By submitting information to us, you agree to this transfer. We take reasonable steps to ensure your data is handled securely in accordance with this Policy.

7. Disclosure of Data

We may disclose your Personal Data: to comply with a legal obligation or valid request by public authorities; in connection with a merger, acquisition, or asset sale; to our affiliates, contractors, and service providers who support our business (such as freight brokers or carriers necessary to perform dispatching services); to fulfill the purpose for which you provided it; with your consent; or where we believe disclosure is necessary to protect the rights, property, or safety of the Company or others.

We do not sell your personal information.

8. Security of Data

We use commercially acceptable means to protect your Personal Data, but no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Data Protection Rights (GDPR)

If you are located in the EU/EEA, you have the right to access, rectify, or delete your Personal Data; object to or restrict our processing of it; receive a portable copy of it; and withdraw consent at any time. We may ask you to verify your identity before fulfilling such requests, and we may be unable to provide the Service without certain necessary data.

To exercise these rights, email Globaltransportationsupport@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

10. California Privacy Rights (CalOPPA & CCPA)

Users may visit our site anonymously. We do not sell or rent your personal information to third parties for monetary consideration, and we honor "Do Not Track" browser signals.

California residents may request: the categories and specific pieces of personal information we hold about you, its sources, and our purpose for collecting it; the categories of third parties we've shared it with; and deletion of your personal information. Submit requests to Globaltransportationsupport@gmail.com. We will not discriminate against you for exercising these rights.

11. Service Providers & Analytics

We may employ third-party companies to facilitate our Service, perform Service-related tasks, or analyze how the Service is used. These providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to use it for any other purpose.

12. Payments

If we offer paid products or services, payment processing is handled by PCI-DSS-compliant third-party payment processors. We do not store or collect your payment card details ourselves.

13. Links to Other Sites

Our Service may link to third-party sites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party site. We advise you to review the privacy policy of every site you visit.

14. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with Personal Data, please contact us and we will take steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "last updated" date, and material changes will be communicated via email or a prominent notice on the Service before taking effect.

16. Contact Us

If you have questions about this Privacy Policy, contact us at Globaltransportationsupport@gmail.com or 4548 Philadelphia Circle, Kissimmee, FL 34746.